Question 1

How much does laundry service cost?

Accepted Answer

Our wash, dry & fold service is $25 per 13-gallon bag, with free pickup and delivery within 15 miles of 34479.

Question 2

How fast is your turnaround?

Accepted Answer

Standard turnaround is 48–72 hours. If you have a rush request, contact us and we'll do our best to accommodate.

Question 3

What detergents do you use?

Accepted Answer

We offer Tide, Gain, All Free & Clear, Arm & Hammer, and can use any product you provide. Just let us know your preference when booking.

Question 4

Do you handle bulky items like comforters?

Accepted Answer

Yes. We offer specialty pricing for comforters, quilts, and other bulky bedding. Contact us for a quote.

Question 5

What areas do you serve?

Accepted Answer

We serve Ocala, FL and Marion County. Free pickup and delivery within 15 miles of 34479; extended areas may include a small travel fee.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations made less than 24 hours before pickup are subject to a $15 fee. Same-day cancellations for house cleaning are billed at 50% of the visit.

Question 7

Are you insured?

Accepted Answer

Yes, Michelle's Fresh Start carries business insurance for both laundry and residential cleaning services.

Question 8

Can I pay online?

Accepted Answer

Payment is collected at delivery. We accept common electronic payment methods; details are provided at booking.

Everything you might want to know